1. Introduction
NanoCabs Ltd (“NanoCabs”, “we”, “us”) is committed to protecting the privacy of our riders, drivers, and website visitors. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our services.
2. Information we collect
- Account information: Name, email address, phone number, and password when you create an account.
- Payment information: M-Pesa details, card information, or other payment method data processed through our secure payment partners.
- Location data: Real-time GPS location when using the app to match you with nearby drivers and provide accurate ETAs.
- Ride history: Pick-up and drop-off locations, routes, fares, and timestamps.
- Device information: Device type, operating system, browser type, and IP address.
- Driver documents: National ID, driving licence, PSV licence, vehicle logbook, and other verification documents submitted during onboarding.
3. How we use your information
- To provide, maintain, and improve our ride-hailing and car hire services.
- To match riders with available drivers and calculate fares.
- To process payments and send receipts.
- To verify driver identity and eligibility.
- To communicate service updates, promotions, and support responses.
- To ensure safety and prevent fraud.
- To comply with legal obligations and regulatory requirements in Kenya.
4. Data sharing
We do not sell your personal data. We may share information with:
- Drivers and riders: Limited information (name, phone, vehicle details) to facilitate rides.
- Payment processors: To process transactions securely (e.g., M-Pesa, card networks).
- Law enforcement: When required by Kenyan law or to protect the safety of our users.
- Service providers: Cloud hosting, analytics, and customer support tools that process data on our behalf under strict agreements.
5. Data retention
We retain your personal information for as long as your account is active or as needed to provide our services. Ride history and payment records are kept for 7 years to comply with Kenyan tax and regulatory requirements. You may request deletion of your account at any time.
6. Your rights
Under the Kenya Data Protection Act 2019, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (subject to legal retention requirements).
- Object to or restrict certain processing activities.
- Withdraw consent at any time.
7. Security
We use industry-standard encryption, access controls, and security practices to protect your data. Payment information is processed through PCI-DSS compliant partners and is never stored on our servers.
8. Contact us
If you have questions about this Privacy Policy or wish to exercise your rights, contact our Data Protection Officer at info@nanocabs.com.