Driver verification
Every driver on NanoCabs goes through a thorough vetting process before they can accept rides:
- National ID verification against government records.
- Valid driving licence and PSV licence checks.
- Certificate of good conduct from the Directorate of Criminal Investigations.
- Vehicle inspection to ensure roadworthiness.
- Insurance verification for all vehicle types.
In-ride safety features
Real-time GPS tracking
Every ride is tracked in real time. You can share your live trip with trusted contacts.
Driver and plate details
Before your ride, you see the driver's name, photo, rating, and vehicle plate number.
Emergency button
A one-tap emergency button in the app contacts local authorities and shares your location instantly.
Trip recording
Rides are logged with full route data, timestamps, and fare breakdowns for dispute resolution.
Rider safety tips
- Always verify the driver’s name, photo, and plate number before entering the vehicle.
- Share your trip details with a friend or family member.
- Sit in the back seat when riding alone.
- Wear your seatbelt at all times.
- If something feels wrong, end the trip and leave the vehicle in a safe location.
Driver safety
- Drivers can see rider ratings before accepting a trip.
- Cash-free payment options reduce the risk of theft.
- Drivers can report abusive or dangerous rider behaviour directly through the app.
- NanoCabs provides insurance coverage for drivers during active trips.
Reporting an incident
If you experience a safety issue during a ride, report it immediately through the app or email info@nanocabs.com with your ride details. Our safety team investigates all reports within 24 hours.